You have the right to cancel your order and request a refund up to 14 days after you start using our services. You do not need a reason, no notice is required and there are no penalties for cancelling. Just email firstname.lastname@example.org if you wish to cancel. You may also need to cancel payments with your payment provider. We will endeavour to provide all refunds within 5 working days on request and expect to provide refunds much sooner in most cases.